Our latest guidance on bookings and travel
Most of our team are currently working from home, in accordance with government guidelines and as such our working office hours between 9am and 5pm Monday to Friday when our phones are manned. We do check emails over the weekends and can respond to any urgent queries. We thank you for your patience and support during this time.
From 9 January 2021, all passengers arriving at Irish airports and ports whose journey originates in Great Britain or South Africa will be requested to have evidence of a negative result from a pre-departure PCR COVID-19 test (COVID-19 not detected) taken up to 72 hours prior to arrival in Ireland.
Covid announcements are happening all of the time and it is difficult for us to keep up with all the changes. Many of our owners will have their own concerns so if you have a confirmed booking and we have not yet contacted you, please contact the owner directly to discuss your plans. This is very important.
Northern Ireland will begin another six-week lockdown from Boxing Day, 26 December 2020. You can see the latest rules and advice at this link:-
In Ireland, the government has agreed that from midnight on 30th December until 31 January 2021, Level 5 restrictions will apply nationally. You can see the latest revised restrictions at this link
The Irish Government has a ‘Framework for living with Covid-19’ and this details 5 levels – level 1 being the opening up of the country and level 5 being full lockdown of the country.
We have been doing our best to contact all guests affected by restrictions, however, it remains the responsibility of guests to ensure they are complying with the law.
If you are unable to travel due to restrictions caused by Covid-19, you have the following options to choose from:-
- Transfer your holiday over to 2021 dates and that will include any payment made.
- Cancel your booking and receive a full refund of the amount paid, minus a 5% card charge. Please be advised that our owners are paid in advance so payments may have to be reimbursed first from the owner in order to facilitate your refund and your patience is appreciated should this be the case.
Due to the volume of bookings affected by the respective lockdowns, we have been prioritising queries and bookings based on the holiday start dates. We are working through queries as quickly as we can and will come back to you on requests as soon as possible.
When rebooking, just let us know the cottage number and dates or quote your old booking reference number and we will apply the credit we hold on file for you to your new dates.
For your peace of mind, all our owners are adhering to the Failte Ireland Covid-19 cleaning guidelines for self-catering cottages which can be viewed at this link (section 13):
There is a requirement for each holidaymaker to be self-responsible and we would suggest you pack additional disinfectant, cleaning wipes, kitchen paper, hand sanitizer and bin bags.
You may also wish to take your own bed linen and towels if you have concerns over this.